When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where will my order ship from?
I use Printful, an on-demand order fulfillment company with facilities worldwide.
Will I be charged customs for my order?
Great question! An additional customs and tax fee can occur on international orders. This fee is not in my control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with me, please help me out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
What’s your return policy?
Unfortunately I can’t offer returns and exchanges at this time, BUT if there’s something wrong with your order, please let me know by contacting me at email@example.com (and I'll do the best I can to help you!)
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at firstname.lastname@example.org with photos of wrong/damaged items and I’ll sort that out for you ASAP!
Can I exchange an item for a different size/color?
At this time, I can't offer exchanges. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one, or issue a refund. I got you!
Credit / Debit Cards
How are your products made?I work with Printful, a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
How do I track my order?You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, connect with me at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?YIKES. I'm SO sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I will get back to you with a resolution as soon as possible! I value your business 💜